Privacy Policy

We request clients to read this policy document carefully before sharing their personal information with us. By visiting our website, the clients accept the practices described in this policy document.

Best Immigration Advice reserves the right to change the privacy policy from time to time and the clients are requested to visit our website frequently to see the recent changes.

Best Immigration Advice understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. Best Immigration Advice is committed to ensuring your personal information is protected. This Privacy Policy Statement will explain how we go about treating your personal information.

Best Immigration Advice is bound by the New Zealand Privacy Act 1993. For information on the privacy laws in New Zealand, please visit the Privacy Commissioner’s website(external link).

Who are we?

Best Immigration Advice is a privately owned company, established as Amaneet Enterprises Limited in December 2016.

Why do we collect information from you?

We need personal information from you in order to provide you with the services you require following your query at Best Immigration Advice. By engaging with us, you agree to provide the personal information we require. This information will not be sold or supplied to a third party.

This information may also be used for marketing by Best Immigration Advice and its nominated third parties. These third parties may change from time to time and without notice or notification to you. The information we collect is for the sole purposes of conducting the business of Best Immigration Advice and, where you order other goods or services via our website, assisting you and the provider of those goods and services.

What Information do we collect?

You will be asked to provide information including, but not limited to, your name, address, email address, and your credit card number. Your credit card number will be transmitted and held within a secure environment.

Name, phone number and email: This is used to address you by name and send occasional emails.

Marketing information: This is used to customize the information we send or present to you on our site.

Other Documents: to assess your eligibility for a visa for New Zealand and/or to submit with a visa application.

Statistical information: We may collect statistical information about your visit to help us improve the site. This information is aggregated and non-personally identifying. It includes:

  • your IP address;
  • the search terms you used;
  • the pages you accessed on our site and the links you clicked on;
  • the date and time you visited the site;
  • the referring site (if any) through which you clicked through to this site;
  • the device you used to access the site;
  • your operating system (e.g., Windows XP, Mac OSX);
  • the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox); and
  • the incidental matters such as screen resolution, the release of your installed Flash version and the language setting of your browser.

The statistical information referred to above will be viewable by Best Immigration Advice and other marketing partners like Google Analytics, Instagram and Facebook, etc.

How do we collect your personal data?

The ways in which we may collect your personal data include (but are not limited to) collecting directly or indirectly from you or your authorised representatives in the course of:

  • you signing up for alerts or newsletters;
  • you visiting our website, offices etc;
  • you making an enquiry or engaging our services;
  • you applying for a job with us;
  • you participating in our marketing or promotional events;
  • you using our products or services;
  • you contacting us with your queries, requests or feedback;
  • our conducting or completing of transactions;
  • our conducting market research or surveys;
  • our conducting interviews.

Email Policy

Best Immigration Advice complies fully with the Unsolicited Electronic Messages Act 2007. We will not share, sell, rent, swap or authorize any third party to use your e-mail address without your permission. If you feel you have received an e-mail from us in error, please contact us at info@bestimmigrationadvice.co.nz

Call recording privacy statement

As part of our commitment to providing the best possible service to our customers we may record telephone calls answered and made from our Office. This helps us to identify ways that we can provide you with a better service.

We may record calls for:

  • Staff Training Purposes, helping us to improve the quality of the client experience and to ensure the information we provide is consistent and accurate
  • Reporting, the types and numbers of enquiries we receive for internal decision making
  • Efficiency, identify opportunities to simplify our service
  • Accuracy, by having an accurate record of your call we can identify any mistakes leading to a dispute over your dealings with us.

We understand your personal information is important and we are committed to protecting your privacy. We store the recordings securely for up to one year and destroy them after this period.

What happens with Cookies?

Cookies

Browser or ‘web’ cookies are small text files that are sent by a website and stored on your computer’s hard drive. Cookies are generally used to improve your experience of a website (e.g., by remembering preferences you’ve set) and to track site usage. You can set your web browser to notify you when a cookie is received, giving you an opportunity to accept or reject the cookie. In addition, you may choose to disable the “cookies” option on your web browser; however, doing so may affect use of many websites on the Internet that use cookies.

Best Immigration Advice uses cookies for collecting anonymous user information for aggregate statistical purposes only. We do not use cookies to identify, monitor or track any personally identifiable information such as your name, age, phone number, e-mail address or mailing address.

You can read Google’s privacy statement, and access a Google’s opt-out tools, at the Google Privacy Center(external link).

Online Advertising

This website uses Twitter, Instagram, Facebook Tools, Google AdWords & Analytics and the Google AdWords & Analytics remarketing service to advertise on third party websites (including Twitter, Instagram, Google and Facebook) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the search engine to search for services and fees. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network or on Facebook. Third-party vendors, including Google and Facebook, use cookies to serve ads based on someone’s past visits to the Best Immigration Advice’s website. Of course, any data collected will be used in accordance with our own privacy policy, Google’s privacy policy and Facebook’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings.

What information are we responsible for?

From time to time Best Immigration Advice may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share guest information with our co-sponsor. For example, we may co-sponsor some sweepstakes, prize draws, competitions or contests on our site with other companies or we may provide prizes for sweepstakes and contests sponsored by other companies. If client enter one of these sweepstakes or contests, we share this information with our co-sponsor or the third-party sponsor.

Third Party Websites

There may be links available on Best Immigration Advice’s website, that will lead you to external websites of third-party providers who offer goods or services to clients. This Privacy Policy in no way covers or represents the policy of the third-party providers linked to our website. Best Immigration Advice takes no responsibility for the practices and policies of any third-party providers, which can be accessed from any linked websites. You should always read the privacy policies and practices of any linked website before entering into contractual or other business arrangements with the owners of those websites or the providers of goods or services referred to in those websites or disclosing any personal information to those websites.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

In the event of a merger, consolidation, sale, liquidation or transfer of assets, Best Immigration Advice in its sole and absolute discretion may transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.

Confidentiality

As per Licensed Immigration Advisers Code of Conduct 2014, Clause 4 states, that:

A licensed immigration adviser must:

  1. preserve the confidentiality of the client except in the following circumstances:
  2. with the client’s written consent, or
  3. if making a complaint to the Immigration Advisers Authority relating to another adviser or reporting an alleged offence under the Immigration Advisers Licensing Act 2007, or
  4. for the administration of the Immigration Advisers Licensing Act 2007, or
  5. as required by law, and
  6. require that any employees or other persons engaged by the adviser also preserve the confidentiality of the client.

Information we may collect about you will not be disclosed to any other person in a form that will identify you except in the following circumstances:

  • Where you have consented to such disclosure, or
  • Where such disclosure is required or permitted by the Privacy Act 1993 or otherwise required or permitted by law.

We do not sell, publish or give away information to any other party that can be directly associated with you. Sometimes, we do need to share some of your data with third parties authorized to distribute your orders or process your application. At our sole discretion, we reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

How do we manage, protect and store your personal data?

When you provide personal information, we undertake to:

  • store the information securely ourselves and not disclose it to any third party;
  • only use the information to communicate with you in the way indicated; and

Our security procedures

Once we receive personal information from you, we take all reasonable steps to ensure that all information we collect, use or disclose is accurate, up to date and stored in a secure environment and accessed only by authorised persons.

We regard breaches of your privacy very seriously and we have implemented measures to secure and protect your information, such as training our employees who handle your personal data to respect the confidentiality of such personal data and your privacy, storing personal data in a combination of secure computer storage facilities and paper-based files and other records, taking steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure.

However, you will appreciate that it is not for us to perfectly secure your personal data from cyber-attacks, such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorized disclosure, loss or destruction of your personal data arising from such risks.

The Privacy Act also requires us not to store personal data longer than necessary. We will cease to retain your personal data when we no longer require such personal data for the purposes, we originally notified you of or for any business or legal needs.

Dos & Don’t to ensure your security:

For your own privacy we advise guests not to include sensitive personal information in any emails they may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission.

What access to the information held about you do you have?

Best Immigration Advice is required by the New Zealand Privacy Act 1993 (with a few exceptions) to provide you with access to information held about you. If you wish to access this information, contact Best Immigration Advice in writing requesting the information, which we will supply to you within 20 working days from receiving your request.

In the interests of protecting the privacy of our clients, we will be required to verify your identity when a request for information is made and you may be requested to supply further information such as a current driver’s license, birth certificate or current passport details.

Once you have received this information, we hold about you, you then have the right to change any details of the personal information held within our records.

If your request to access or change personal information held about you is denied by Best Immigration Advice you may ask Best Immigration Advice to reconsider its decision or make a complaint to the New Zealand Privacy Commissioner.

Where can you contact us?

Best Immigration Advice

377 Marine Parade, Napier South,

Napier, New Zealand

Phone: +64 204400080

Email: info@bestimmigrationadvice.co.nz

Will there be changes to the Privacy Policy?

From time to time Best Immigration Advice may be required to change the Privacy Policy due to changes in the law. We may also consider it appropriate to make changes for our own operational or business reasons. If you are a regular user of our website, we recommend that you check our Privacy Policy on a regular basis as it is not the responsibility of Best Immigration Advice to inform you of any changes to our Privacy Policy.